Full Time Guest Service Ambassador

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $75,500

Guest Service Representative

We are seeking a seasoned professional to join our team as a Full Time Guest Service Agent.

Key Responsibilities:

  • Conduct guest arrivals and departures with a personalized touch, ensuring exceptional customer experiences.
  • Demonstrate commitment to service excellence by maintaining accurate guest accounts while adhering to strict confidentiality policies and procedures.
  • Efficiently handle guest queries and complaints, delivering timely solutions.

Required Skills and Qualifications:

  • At least 1 year of hotel reception experience required.
  • A strong passion for delivering exceptional, proactive customer service.
  • Strong computer skills/knowledge, with training provided for reservations system.
  • Professional interpersonal and communication skills.
  • A high standard of personal presentation.

Benefits:

  • Competitive hourly rate.
  • Discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Discounts on popular retailers and dining outlets.

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