Technical Hardware Specialist

2 days ago

Sydney, New South Wales, Australia beBeeDesktop Full time $63,000 - $65,000
Job Description

We are seeking a skilled and experienced Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing exceptional technical support to our clients. This includes monitoring computer hardware performance, diagnosing system issues, and performing repairs.

You will also be responsible for setting up new configurations for computers, including OS image deployment, and tracking and routing problems and requests. Additionally, you will identify, prioritize, and escalate situations requiring urgent attention.

Our ideal candidate will have sound technical skills in installation and troubleshooting of relevant software and hardware in both Windows and MacOS environments. They will also have knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems.

The successful candidate will be able to work collaboratively as part of a team, possess strong customer service skills, and have strong oral and written communication skills. They will also be able to learn and adapt quickly to changes and have critical thinking and analytical capabilities in troubleshooting and problem-solving.

Required Skills and Qualifications

  • Sound technical skills in installation and troubleshooting of relevant software and hardware in both Windows and MacOS environments
  • Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
  • Extensive experience supporting Office 365

Benefits

As a member of our team, you will have the opportunity to work in a dynamic and high-tech environment with opportunities for personal and professional development. You will be part of a collaborative and customer-focused team that values community, integrity, agility, and commitment.

Key Competencies

  • Positive attitude and collaborative approach in working within a team environment
  • Strong customer service skills
  • Strong oral and written communication skills
  • Ability to learn and adapt quickly to changes
  • Critical thinking and analytical capabilities in troubleshooting and problem-solving
  • Planning, organizing, and prioritizing skills
  • Attention to detail
  • Ability to be flexible and handle stressful situations at times

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