Air Traffic Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeWorkforce Full time $49,999 - $60,449
Workforce Coordinator Role Summary

This role is responsible for ensuring effective workforce coverage across all operational areas, including Passenger and Ramp Services.

The Workforce Coordinator will be responsible for reviewing and adjusting rosters with a 72-hour forward-planning scope to ensure that the right people are in the right place at the right time.

The role requires strong planning, time management, and organisational skills, as well as excellent communication and interpersonal skills.

  • Proactively review and adjust rosters to ensure effective coverage across all operational areas.
  • Monitor key operational drivers such as flight schedules, load factors, baggage volumes, and freight loads.
  • Continuously assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations.
  • Collaborate closely with Duty Managers, Supervisors, and operational leads to ensure workforce plans are clearly communicated and effectively executed across all teams.
  • Create and maintain accurate allocation sheets reflecting both initial and real-time updates.
  • Manage same-day staffing gaps through reallocation of on-shift resources, approved call-ins, or additional hours.
  • Allocate tasks with consideration for fatigue management, work patterns, qualifications, experience, and approved leave.
  • Update rosters in the Swissport rostering portal to reflect any changes accurately and in a timely manner.
  • Prepare end-of-shift reports detailing manpower usage, variances from planned rosters, and any operational challenges encountered.

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