Customer Service Manager

1 week ago


Busselton, Australia RAC of WA Full time

RAC of WA is a prominent holiday park operator in Western Australia, renowned for its exceptional service standards. We are currently seeking a highly skilled Customer Service Manager to join our team at RAC Busselton Holiday Park.

The estimated salary for this role is $65,000 - $75,000 per annum, depending on experience. This competitive remuneration package reflects the importance we place on attracting and retaining top talent in the hospitality industry.

About the Role

This key position involves overseeing all front office administrative duties, ensuring seamless guest experiences for our members and visitors. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and demonstrate a customer-centric approach.

  • Key Responsibilities:
  • Front Office Management: Supervise and coordinate front desk operations, including welcoming guests, handling check-ins, inquiries, and bookings.
  • Cashiering & Bookings: Manage reservations, payments, and transactions efficiently.
  • Staff Supervision: Lead and train staff, allocate duties, and ensure effective teamwork.
  • Additional Duties: Handle office tasks, liaise with other departments, manage keys, and maintain safety standards.

We are looking for an experienced professional with a strong background in customer service, preferably within the hospitality or tourism sector. A Certificate III or Diploma in Hospitality/Tourism related discipline is desirable. The ability to work in a dynamic environment, think critically, and solve problems effectively is essential.

What We Offer

As a valued member of our team, you can expect:

  • Competitive Salary: $65,000 - $75,000 per annum, dependent on experience.
  • Opportunities for Growth: Develop your skills and career within RAC of WA's parks and resorts.
  • Diverse Work Environment: Collaborate with professionals from various backgrounds and nationalities.
  • Training and Development: Access ongoing learning opportunities across departments and the group.


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