Customer Service Representative Opportunity

1 week ago


Busselton, Australia Telstra Full time
About Telstra

Telstra is a leading Australian telecommunications company that aims to build a connected future for everyone.

Our team is passionate about delivering exceptional customer service and ensuring our customers have the best possible experience with our products and services.

Job Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team in Busselton. As a key member of our retail store team, you will be responsible for providing outstanding customer service and support to our clients.

You will work closely with our sales consultants to identify customer needs and provide tailored solutions to meet those needs. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and colleagues alike.

Key Responsibilities:

  • Provide exceptional customer service and support to our clients
  • Work collaboratively with sales consultants to identify customer needs and provide tailored solutions
  • Build strong relationships with customers and colleagues
  • Maintain accurate records and reports as required
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A proven track record of providing exceptional customer service
  • The ability to work collaboratively as part of a team
  • Strong problem-solving skills and attention to detail
Benefits

As a valued member of our team, you will enjoy a range of benefits including:

  • 30% discount on Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • A flexible, inclusive approach to parental leave – do it your way
  • Unlimited access to 17,000 learning programs – something for everyone
  • Monthly performance rewards and recognition programs
Salary and Location

The salary for this role is approximately $60,000 per annum, based on the location in Busselton and the industry standard. You will work a Monday-to-Saturday schedule from 9:00am to 5:00pm and Sundays from 11:00am to 3:00pm.



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