Financial Patient Liaison Officer

2 weeks ago

Melbourne, Victoria, Australia beBeePatient Full time $81,884 - $101,784

We are seeking an accomplished Patient Engagement Specialist to join our organisation. As a key member of the team, you will play a pivotal role in enhancing the patient experience and driving revenue growth.

The successful candidate will possess excellent interpersonal skills, with the ability to build strong relationships with patients, carers, and healthcare professionals. You will be responsible for providing clear and concise information regarding private health funds, Work Cover, Transport Accident Commission, Department of Veteran Affairs, and Medicare ineligible patients.

In this challenging and rewarding role, you will also be responsible for maximising the capture and collection of documentation, as well as cultivating a positive workplace environment that encourages innovation and collaboration.

To be successful in this position, you will require:

  • Demonstrated experience in customer service or administration within a complex healthcare setting
  • Patient liaison experience in a similar-sized organisation or business development experience
  • Experience in data manipulation and statistical analysis of large, complex datasets
  • Excellent organisational skills with a proven ability to meet competing deadlines
  • Strong analytical and problem-solving skills in data interpretation
  • Knowledge of Medicare, private health insurance, and other funder requirements and processes
  • Ability to deliver responsive and efficient service adaptable to the needs of key stakeholders
  • High-level interpersonal and communication skills, including building and maintaining effective relationships with diverse internal and external groups
  • Commitment to delivering high levels of customer service

This is an exciting opportunity for a motivated and results-driven individual who is passionate about delivering exceptional patient care and contributing to the success of our organisation.

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

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