Service Support Officer

1 week ago

Townsville, Queensland, Australia beBeeAdministrative Full time $102,490 - $149,900
Job Opportunity

We are seeking a highly skilled and organised individual to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program. This service is a multifaceted model designed to deliver intensive engagement, treatment, supervision, and assertive outreach aimed at reducing recidivism rates after detention.

The role will involve managing the intake process from assessment to entry, acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals. You will also be responsible for telephone screening of potential clients in a respectful and caring manner, maintaining professional standards of behaviour and confidentiality, and participating in an organisation-wide telephone roster and serving as reception.

This position requires a candidate with experience working with young people between the ages of 12 and 25 years old, proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines. The ideal candidate will also be able to work autonomously and as part of a team, develop, maintain and build positive relationships with key stakeholders, and demonstrate a commitment to the principles of harm minimisation and to the aims of the program.

Key Responsibilities
  • Intake and Referral Duties:
    • Managing the intake process from assessment to entry.
    • Acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals.
    • Telephone screening of potential clients in a respectful and caring manner.
  • Administration Duties:
    • Assisting with handling enquiries and liaising with staff members.
    • Participating in an organisation-wide telephone roster and serving as reception.
    • Managing administration duties in consultation with the management team.
    • Coordinating meetings management including taking and distributing minutes.
Qualifications and Requirements
  • Experience working with young people between the ages of 12 and 25 years old.
  • Proven organisational skills and ability to multi-task with attention to detail, accuracy and deadlines.
  • Ability to work autonomously and as part of a team.
  • Excellent telephone and interpersonal skills.

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