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Service Maintenance Officer A03
2 months ago
Job Summary
The Empire Group is seeking a highly skilled Business Support Officer to join their Service Maintenance team. As a key member of the team, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of the service maintenance function.
Key Responsibilities
- Inbox Management: Respond to clients and contractors regarding their requests and enquiries in a timely and professional manner.
- Customer Service: Provide a high level of customer service to internal and external stakeholders, ensuring that their needs are met and exceeded.
- Document Management: Compile and maintain accurate and up-to-date documents and reports, including word orders and other administrative records.
- Word Order Management: Manage and process word orders efficiently and effectively, ensuring timely delivery of services.
- Record Keeping: Update and maintain accurate records and information systems, ensuring that all data is up-to-date and secure.
- Stakeholder Engagement: Liaise with industry/local suppliers, internal and external stakeholders to ensure the timely and effective delivery of services.
- General Administration: Provide general administration functions as required, including data entry, filing, and other tasks.
Requirements
- Administration Skills: Possess strong administration skills, including Microsoft Office Suite skills, particularly Excel.
- Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all tasks.
- Time Management: Be able to work in a fast-paced environment, managing multiple tasks and deadlines effectively.
- Customer Focus: Be dedicated to customer satisfaction, while achieving outcomes for both customer and business objectives.
- Investigative Skills: Possess investigative skills, including research, identification, and problem-solving abilities.
- Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with stakeholders.
What We Offer
The Empire Group offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
