Maintenance Support Officer

1 week ago


Cannon Hill, Queensland, Australia Empire Group Full time
Job Title: Maintenance Support Officer - Call Centre

Empire Group is seeking a skilled Maintenance Support Officer to join our Call Centre team. As a key member of our team, you will be responsible for arranging responsive maintenance for government housing properties, building relationships with customers and contractors, and providing exceptional customer service.

Key Responsibilities:

  • Arrange responsive maintenance for government housing properties
  • Answer or make customer calls to address their maintenance needs
  • Engage with callers to confirm or clarify information and calm angry customers, as needed
  • Use software, databases, scripts, and tools to manage maintenance requests
  • Understand and strive to meet or exceed call centre metrics
  • Provide consistent customer service

Requirements:

  • Minimum 6 months call centre experience
  • Proven problem-solving and de-escalation skills
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Strong time management and decision-making ability
  • Able to collaborate and work in a team
  • Microsoft Office skills in Excel, Word, and Teams
  • Insurance or property maintenance experience is highly regarded

What We Offer:

Empire Group offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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