Maintenance Support Officer
1 week ago
Empire Group is seeking a skilled Maintenance Support Officer to join our Call Centre team. As a key member of our team, you will be responsible for arranging responsive maintenance for government housing properties, building relationships with customers and contractors, and providing exceptional customer service.
Key Responsibilities:
- Arrange responsive maintenance for government housing properties
- Answer or make customer calls to address their maintenance needs
- Engage with callers to confirm or clarify information and calm angry customers, as needed
- Use software, databases, scripts, and tools to manage maintenance requests
- Understand and strive to meet or exceed call centre metrics
- Provide consistent customer service
Requirements:
- Minimum 6 months call centre experience
- Proven problem-solving and de-escalation skills
- Exceptional customer service, active listening, and verbal and written communication skills
- Strong time management and decision-making ability
- Able to collaborate and work in a team
- Microsoft Office skills in Excel, Word, and Teams
- Insurance or property maintenance experience is highly regarded
What We Offer:
Empire Group offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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