Assistant Manager

3 weeks ago


New Gisborne, Victoria, Australia Frontline Hospitality Melbourne West Full time

Job Summary:

We are seeking an experienced Assistant Manager to join our team at Frontline Hospitality Melbourne West. As an Assistant Manager, you will play a key role in the day-to-day operations of our gaming venue, ensuring a high level of customer service and compliance with regulatory requirements.

Key Responsibilities:

  • Cash and Expenditure Control: Oversee the management of cash handling and expenditure to ensure accuracy and compliance with company policies.
  • Policy and Procedure Implementation: Develop and implement policies and procedures to ensure efficient operations and compliance with regulatory requirements.
  • Compliance to RSG Standard: Ensure that all staff are trained and compliant with the Responsible Service of Gaming (RSG) standard.
  • Recruitment and Staff Management: Assist in the recruitment and management of staff, including rostering and performance management.
  • Stock Control and Inventory: Oversee the management of stock and inventory to ensure accuracy and compliance with company policies.
  • Customer Service: Demonstrate a high level of customer service and ensure that all staff provide excellent service to customers.
  • Day-to-Day Operations: Assist with the day-to-day operations of the venue, including opening and closing procedures.
  • OH&S Practices: Ensure that all staff are aware of and comply with Occupational Health and Safety (OH&S) practices.

Requirements:

  • Experience: Minimum of 2 years' experience in a similar role.
  • Qualifications: Must have a valid RSA, RSG, Gaming License, Food Handlers, Drivers license, First Aid and TAB Accreditation.
  • Skills: Strong ability to manage and implement processes and procedures, ability to confidently lead a team and support a senior leadership team, conflict resolution and problem-solving skills, strong communication and interpersonal skills, self-motivated and energetic, integrity, and a current drivers license.

What We Offer:

Frontline Hospitality Melbourne West offers a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing excellent customer service and ensuring that our staff are equipped with the skills and knowledge to succeed in their roles.



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