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3 days ago
The role of Branch Manager is multifaceted, encompassing leadership, commercial, and operational responsibilities. Key to this position is the ability to develop and motivate team members through continuous improvement and goal setting.
Key Responsibilities:- Drive business performance by tracking key performance indicators (KPIs), reporting, and creating strategic plans that align with organisational goals.
- Prioritise customer satisfaction by providing exceptional service, actively listening to concerns, and offering solutions tailored to individual needs.
- Build strong relationships with the Community Bank board to foster community engagement and represent the organisation at local events.
- Lead by example by prioritising a culture of excellence, empowering team members to take ownership of their work, and promoting a collaborative environment.
- Embark on a journey of lifelong learning, seizing opportunities for professional development and staying abreast of industry trends and best practices.
- Develop connections within the community by supporting customers, contributing to local initiatives, and making a positive impact through sustainable business practices.
- Proven people leadership skills, with the ability to coach, develop, and manage staff performance to achieve business objectives.
- A successful track record in sales mentorship, having implemented strategies to drive business growth and exceed targets.
- Experience in residential and commercial lending, with a deep understanding of lending products, policies, and regulations.
- Strong communication skills to deliver clear expectations and provide constructive feedback to team members.
- A solid grasp of financial management, business acumen, and risk framework, enabling informed decision-making.
- The ability to drive operational efficiencies, maintain high standards of compliance, and adapt to changing market conditions.
- A comprehensive knowledge of retail branch operations, including sales processes, customer service, and cash handling procedures.
We operate under a shared revenue model based on 'profit-with-purpose'. This approach ensures that profits are reinvested directly into the communities we serve, funding initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
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3 days ago
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