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User-Focused IT Support Expert

2 weeks ago

Canberra, ACT, Australia beBeeApplications Full time $120,000 - $150,000

Job Title: End User Support Specialist – SOE and Applications

Overview

This role delivers high-quality, user-focused IT support across one of our customer organisations, with emphasis on Windows Endpoint SOEs and application packaging/release to ensure secure, reliable and fit-for-purpose experiences for users.

Responsibilities

Deliver Advanced Support: Across all user-facing IT services, including Service Desk triage, priority support, walk-up Tech Bar assistance, M365 user technologies, and AV/meeting room technology support.

Manage and Maintain the Endpoint SOE: Including deployment, patching, and configuration of desktops, laptops, and mobile devices (including Intune-enrolled endpoints).

Packaging and Deployment: Of applications, using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.

Support Hardware and Software Asset Lifecycle: And ITSM governance, including provisioning, tagging, CMDB updates, and decommissioning; contribute to process improvement and compliance activities.

Mentor Team Members: Help build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Qualifications & Experience

Extensive experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.

Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.

ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.

Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.

A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.

This role requires the successful applicant to be an Australian Citizen and hold or be able to obtain an NV1 level security clearance.

Diversity and Inclusion

Our organisation is committed to creating a truly inclusive workplace. We welcome and encourage applications from people of all backgrounds and identities.

Our diversity and inclusion initiatives provide opportunities for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.