Expert IT Support Specialist

6 days ago

Canberra, ACT, Australia beBeeTechnical Full time $112,945 - $124,471
Technical Support Expert

We are seeking a seasoned Technical Support Expert to provide high-quality, user-focused IT support across multiple customer organizations.

Main Responsibilities
  • Deliver advanced technical support for all user-facing IT services, including Service Desk triage, priority support, walk-up assistance, M365 user technologies, and AV/meeting room technology support.
  • Manage and maintain the Endpoint Standard Operating Environment (SOE), including deployment, patching, and configuration of desktops, laptops, and mobile devices (including Intune-enrolled endpoints).
  • Packaging and deploying applications using tools such as PowerShell, Intune, or other platforms; ensuring applications are tested, documented, and delivered reliably across environments.
  • Supporting hardware and software asset lifecycle and IT Service Management (ITSM) governance, including provisioning, tagging, Configuration Management Database (CMDB) updates, and decommissioning; contributing to process improvement and compliance activities.
  • Mentoring team members and helping build capability across both the team and our customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to Standard Operating Procedures (SOPs), knowledge base articles, and training materials.
About You
  • Extensive experience supporting enterprise desktop and mobile platforms with strong hands-on skills across Windows 10/11, Microsoft 365, hardware, and basic networking.
  • Proven experience managing SOEs and application packaging, including scripting or automation using tools like PowerShell and Intune; familiarity with patch deployment and endpoint compliance.
  • ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within Service Level Agreements (SLAs) and contributing to service documentation.
  • Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
  • A proactive, solutions-focused mindset, with the ability to work independently, collaborate across teams, and contribute to the success of technical outcomes.

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