Hospitality Operations Manager

6 days ago

South Wharf, Victoria, Australia AccorHotel Full time

Company Overview

Novotel Melbourne South Wharf is a renowned hotel that embodies the spirit of exceptional hospitality. We take pride in delivering unforgettable experiences to our guests and strive for excellence in every aspect of our service.

About the Role

We are seeking an accomplished Hospitality Operations Manager to lead our team, optimize operations, and elevate our guests' dining experiences across our award-winning restaurant, bar/café, and room service operations.

Key Responsibilities:

  • Oversee daily operations, ensuring smooth and efficient service aligned with business demand.
  • Set, implement, and maintain high service standards, driving quality and a consistent guest experience.
  • Identify revenue opportunities, manage costs effectively, and optimize workplace efficiency through roster management and inventory control.
  • Lead and develop your team through targeted training, performance evaluations, and mentorship, fostering a culture of excellence.
  • Conduct training, performance evaluations, and counseling of staff
  • Recruit team members who align with our standards and values, ensuring a high level of guest engagement and satisfaction.
  • Review guest feedback regularly to identify areas for improvement and implement necessary adjustments.
  • Utilize and maintain operational systems, including Micros and PP+, to streamline service and enhance controls.
  • Ensure WH&S and sustainability commitments are upheld within the department
  • Collaborate with the kitchen staff to ensure seamless service delivery

Qualifications and Requirements:

  • Proven experience in leading and managing a successful team in a high-volume restaurant environment.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks, multitask, and work effectively in a team environment.
  • Outgoing personality with a positive attitude, initiative, and the ability to think creatively.
  • Strong work ethic and exceptional customer service skills.
  • Immaculate personal presentation and attention to detail.
  • Valid Responsible Service of Alcohol (RSA) Certificate & valid right to work in Australia.
  • Flexibility to work shifts including days, evenings, and weekends.

Benefits:

  • Competitive salary: $65,000 - $80,000 per annum
  • Opportunity to grow and develop your career with a global hospitality leader.
  • Access to exclusive Accor benefits and discounts.
  • A supportive and dynamic work environment that fosters a culture of excellence.

What We Offer:

As a Hospitality Operations Manager at Novotel Melbourne South Wharf, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our hotel. If you are a driven and motivated individual with a passion for hospitality, we encourage you to apply for this exciting role.

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