APS3 Documentation Specialist
6 days ago
Job Title: APS3 Processing Officer
">This role involves the accurate and timely processing of applications and documentation, ensuring clients receive high-quality service and outcomes. The successful candidate will be responsible for managing incoming forms, completing data entry, following up on incomplete information, and ensuring all records are accurately maintained in the system.
">Key responsibilities include:
">- ">
- Process incoming forms and documentation in line with established procedures and service standards.">
- Follow up with clients to obtain missing or incomplete information.">
- Accurately enter and maintain data in internal systems to support service delivery processes.">
- Assist in preparing and submitting documentation to ensure timely and accurate outcomes.">
- Manage a moderate volume of incoming phone calls, providing information and support in a professional manner.">
- Work within set KPIs, ensuring accuracy, timeliness, and compliance are consistently achieved.">
- Take feedback positively and apply learnings to improve performance.">
- Contribute to a collaborative team environment while delivering individual accountabilities.">
The ideal candidate will demonstrate:
">- ">
- Australian citizenship (mandatory requirement for all Federal Government roles).">
- Strong administrative and processing experience, ideally within government or a highly regulated environment.">
- Excellent attention to detail and ability to manage a high-volume workload with accuracy.">
- Strong written and verbal communication skills, including confidence in contacting clients by phone.">
- Customer service skills with the ability to handle sensitive conversations in a professional manner.">
- Ability to work to KPIs and take feedback constructively.">
- Experience with data entry and record-keeping systems.">
This is an excellent opportunity to contribute to meaningful work within the Federal Government, while further developing your skills in administration and processing.
">Casual Loading
Please note that this role includes a mandatory 25% casual loading.
Diversity, Equity & Inclusion at Hudson
">Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences.
">About You
">We value diversity, equity, and inclusion in our workplace and welcome applications from candidates who bring different perspectives, ideas, and experiences.
"]],-
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