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Service Operations Manager

2 months ago

Mackay, Queensland, Australia Penske Transportation Solutions Full time

About the Role

We are seeking an experienced and skilled Service Operations Manager to join our dynamic team in Mackay. As a key member of our service department, you will be responsible for leading a safe, efficient, and productive service operation.

Key Responsibilities

  • Supervise and coordinate the Mackay service operation to ensure high-quality service delivery.
  • Attract, develop, and retain a highly skilled and dedicated service team.
  • Implement OEM processes and procedures to drive efficiency and productivity.
  • Assist the Service Manager in developing and expanding the Service Department Business Plan.
  • Monitor customer service trends and implement improvements to elevate the overall service experience.
  • Provide effective communication to the workshop employees through daily toolbox meetings.
  • Plan for the future of the department and implement actions to ensure continued growth and development.

About You

To be successful, you will need to demonstrate a commitment to safe working practices and have completed appropriate trade and/or management qualifications. You will also require a minimum of 5 years' experience in the heavy engine related business or similar, as well as advanced knowledge of Penske brands Western Star, MAN, Dennis Eagle, MTU, Detroit & Allison.

Why Choose Penske?

We offer a range of benefits, including accredited training and development programs, competitive remuneration, and a commitment to providing the highest levels of safety, technical, and leadership training. We are a family-friendly company with a strong focus on employee well-being and development.