Industrial Equipment Servicing Specialist
22 hours ago
About 3M
At 3M, we value innovation and creativity. We encourage our employees to explore new ideas and take risks.
Award-Winning Company Culture
We are proud of our long-standing reputation for excellence. Our company culture promotes a sense of community and collaboration among team members.
Service Technician Role Overview
This is a permanent position that requires strong technical skills and attention to detail. As a Service Technician, you will perform mobile and in-house servicing for 3M Personal Safety Division equipment.
Key Responsibilities:
- Perform mobile and in-house servicing for various 3M equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
- Travel interstate and within Country NSW to service and repair equipment, also NZ travel requirements.
- Quote and process customer service and repair orders.
- Repair and service various 3M|Scott equipment.
- Manage repairs for CFA Thermal imaging equipment.
- Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
- Monitor and maintain spare part stock levels at the Smithfield warehouse with the Service Coordinator's assistance.
- Engage in customer-facing activities at the Smithfield facility and manage non-accredited service customer details.
- Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
- Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities.
Requirements:
- Higher School Certificate or equivalent.
- Trade Qualification.
- No Specific Tertiary Qualifications required (Trade diploma preferred).
- Strong knowledge of servicing SCBA equipment.
- High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required.
- Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.
- Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.
- Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.
- Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.
- Organizational Skills: Strong attention to detail, organizational, and planning abilities.
Estimated Salary: $70,000 - $90,000 per annum, depending on experience.
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