Industrial Equipment Servicing Specialist

22 hours ago


Guildford, Western Australia 3M Full time

About 3M

At 3M, we value innovation and creativity. We encourage our employees to explore new ideas and take risks.

Award-Winning Company Culture

We are proud of our long-standing reputation for excellence. Our company culture promotes a sense of community and collaboration among team members.

Service Technician Role Overview

This is a permanent position that requires strong technical skills and attention to detail. As a Service Technician, you will perform mobile and in-house servicing for 3M Personal Safety Division equipment.

Key Responsibilities:

  • Perform mobile and in-house servicing for various 3M equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
  • Travel interstate and within Country NSW to service and repair equipment, also NZ travel requirements.
  • Quote and process customer service and repair orders.
  • Repair and service various 3M|Scott equipment.
  • Manage repairs for CFA Thermal imaging equipment.
  • Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
  • Monitor and maintain spare part stock levels at the Smithfield warehouse with the Service Coordinator's assistance.
  • Engage in customer-facing activities at the Smithfield facility and manage non-accredited service customer details.
  • Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
  • Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities.

Requirements:

  • Higher School Certificate or equivalent.
  • Trade Qualification.
  • No Specific Tertiary Qualifications required (Trade diploma preferred).
  • Strong knowledge of servicing SCBA equipment.
  • High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required.
  • Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.
  • Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.
  • Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.
  • Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.
  • Organizational Skills: Strong attention to detail, organizational, and planning abilities.

Estimated Salary: $70,000 - $90,000 per annum, depending on experience.


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