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Frontline Healthcare Professional
2 weeks ago
NSW Health is seeking a dedicated and professional individual to deliver high-quality frontline customer service to patients and clients attending our Medical and Surgical Outpatient Departments.
- The successful candidate will communicate regularly with department leaders to ensure efficient service delivery, uphold NSW policies and procedures, and contribute to the optimisation of funding models.
We are looking for someone who possesses strong time management and prioritisation skills, along with a commitment to representing the department with professionalism in both presentation and attitude.
Required Skills and Qualifications- Experience in a clinic setting including reception duties, phone enquiries, appointment scheduling and data entry.
- Effective customer service skills.
- Excellent oral and written communication skills.
- Interpersonal skills.
- Knowledge of Medicare eligibility and billing practices.
- Ability to work independently and within a multidisciplinary team.
- Able to learn new processes.
- Flexibility and initiative.
- Opportunity for extra tax savings through Salary Packaging.
- Novated Leasing.
- Education opportunities.
- Access to our Employee Assistance Program (EAP).
- Fitness Passport.
This role supports clinical teams by ensuring the smooth daily operation of clinics, managing waitlists and appointments, and maintaining strict confidentiality.
