Health Centre Operations Director

3 weeks ago


Gold Coast, Queensland, Australia Dental Corporation Full time
About Bupa Medical Visa Services

Bupa is a leading health insurance and aged care services provider across Australia. We offer dental and optical clinics in local shopping centres, as well as health assessments on behalf of the Australian Government through our Bupa Medical Visa Services (BMVS) division.

Our Gold Coast Visa Medical Assessment centre offers stunning views of the Broadwater and parklands. The centre is conveniently located near the light rail stop and Australia Fair Shopping Centre, making it an ideal location for our team members.

Job Description

The Medical Assessment Centre Manager will lead a team of clinical and non-clinical staff in delivering medical assessment services. This role involves overseeing the financial, operational, and clinical quality and safety of the centre, ensuring we meet our customer experience and contract KPIs.

A typical day involves:

  • Ensuring the centre's financial viability through effective expenditure management, supplier payments, and staffing optimisation.
  • Championing exceptional customer experiences by engaging with team members and customers, and implementing feedback to maintain high service standards.
  • Managing customer escalations and complaints.
  • Overseeing contracted third-party service providers to ensure they meet required standards.
  • Forecasting and planning to anticipate and meet current and future business needs.
  • Maintaining centre and employee compliance with legal and regulatory standards, internal operating procedures, and Bupa's risk and compliance policies.
Requirements

We are seeking a truly exceptional leader with a tangible focus on growing our people. Key requirements include:

  • A strong customer experience focus.
  • Previous experience managing the P&L of a health service, medical centre, or practice.
  • A proven ability to set objectives and measures to drive business outcomes and meet targets.
  • The capacity to react quickly to changing conditions and develop practical solutions.
Benefits

This is an excellent opportunity to join our new team and Health Centre, establishing the Bupa Medical Visa Services customer experience on the Gold Coast. As a valued member of our team, you can enjoy:

  • A central, accessible location purpose-built for our customers and team.
  • Significant Bupa product and services discounts, including 40% subsidy on health insurance.
  • Performance incentives and recognition programs.


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