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Strategic Operations Director
2 months ago
Located in a picturesque coastal region of Northern New South Wales, Peppers Salt Resort & Spa and Mantra Salt Beach Resort offer an unparalleled blend of luxury and tranquility.
We are seeking a highly skilled Strategic Operations Director - Food and Beverage to lead our food and beverage operations across this sought-after business and leisure destination.
The successful candidate will report directly to the Area General Manager and be responsible for driving commercial and reputational growth through innovative service delivery and operational excellence.
Key responsibilities include:
- Liaising with the National Director of Food and Beverage to develop and implement strategic initiatives that drive business results.
- Leading a team of experienced hospitality professionals to deliver exceptional guest experiences across multiple outlets.
- Maintaining high levels of customer satisfaction and loyalty through proactive issue resolution and quality control measures.
- Fostering a positive workplace culture by promoting open communication, teamwork, and employee development.
To be considered for this role, applicants should possess:
- A minimum of 3 years' experience as a Food and Beverage Manager or Hotel Manager, with a proven track record of success in leading large teams and driving revenue growth.
- Strong operational expertise, including corporate conferencing, weddings, and events, with previous hotel operations experience highly desirable.
- Excellent stakeholder management skills, with the ability to build strong relationships with internal and external partners.
- Demonstrated commercial acumen and a proven ability to achieve business metrics and KPIs.
- Calm and composed under pressure, with a talent for coaching and developing team members to reach their full potential.
Our resorts offer a competitive salary package, which includes a base salary of $AUD 120,000 per annum, plus additional incentives and benefits. We also provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.
