Perth IT Support Expert

2 days ago

Perth, Western Australia beBeeTechnology Full time $87,654 - $123,456

Job Role Overview

The Technology Support Specialist role is centered around delivering exceptional IT services to end-users within the Perth metropolitan area and surrounding satellite offices.

This position entails acting as the primary point of contact for technology-related queries, providing both on-site and remote support through our Tech Hub. This includes troubleshooting desktop-level incidents and requests in the HIVE (remote operations centre).

  • Provide face-to-face assistance and remote support to users across Perth and nearby offices
  • Manage hardware assets and inventory levels using ServiceNow to ensure accurate records and efficient deployment
  • Support critical operations in the HIVE by resolving technical issues and fulfilling user requests
  • Maintain adherence to ITIL/ITSM best practices in areas like incident, request, change, and problem management
  • Contribute to process improvements through identification of automation opportunities and efficiency enhancements

About Our Organization

Pioneering innovation and sustainability. Fortescue's mission focuses on harnessing renewable energy and developing cutting-edge technologies that drive positive environmental change.

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