Support Coordinator

4 weeks ago

Brisbane, Queensland, Australia Centacare Brisbane Full time
Job Title: Support Coordinator

Centacare Brisbane is seeking a highly skilled and dedicated Support Coordinator to join our team. As a Support Coordinator, you will play a vital role in providing coordination services to NDIS participants of all ages, helping them to understand and implement their plans, and providing links to tailored informal, formal, and mainstream supports.

Key Responsibilities:
  • Provide expert and accurate advice and assistance to participants, including discussion and implementation of NDIS plan goals and objectives.
  • Work with families and participants to increase their future capacity to independently manage their supports, including identifying a range of appropriate services and supports, providing assistance, mentoring, and support to resolve service-delivery related issues, and ensuring budgets align with the use of services.
  • Monitor and report participant outcomes, coordinate services, and work within the financial boundaries of each plan.
  • Develop and foster strong local networks and knowledge of service providers.
Requirements:
  • Knowledge of disability services, NDIS, and inclusion principles, as well as a thorough understanding of mainstream and community services or the ability to quickly acquire knowledge.
  • Ability to identify barriers to supports and highly developed skills in working within complex family situations to assist in the achievement of participants' goals.
  • Solid understanding of the impact of disability pertaining to the individual as well as their family and stakeholders.
  • Well-developed communication and interpersonal skills, including the ability to manage conflict and resolve/mediate as required.
  • Ability to work with a high busy caseload of participants, meet deadlines, and prioritize as required.
  • Ability to positively represent the organization and to connect with, build, and maintain networks/relationships in the community, which maximize the use of available resources and enhance positive outcomes.
Selection Criteria:
  • Relevant qualification and/or equiv. industry knowledge and skills from experience in the sector.
  • Blue Card, NDIS Worker Screening Card, and suitable Police Certificate or ability to acquire.
  • Current Australian Driver's License.
  • Commitment to the organization's values and philosophy.

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