Customer Support Coordinator

2 months ago

Brisbane, Queensland, Australia Metricon Homes Qld. Full time
Join Metricon Homes Qld. as a Customer Support Coordinator and be part of a dynamic team that delivers quality, service, and award-winning living solutions for Australian families.

**About the Role**

As a Customer Support Coordinator, you will work within the busy Pre-Site Operational Customer Support team, supporting customers through the pre-build process. You will also work closely with internal teams, including Drafting, Estimating, Studio M, and Permits, to ensure seamless communication and coordination.

**Key Responsibilities**

* Effectively manage customer expectations and ensure they are aware of the status of their home during the pre-construction process
* Deliver exceptional customer service, build, and maintain customer relationships
* Continuously provide updates to customers
* Maintain a high degree of accuracy recording customer project details
* Liaise with drafting, estimating, studio, and external suppliers, and coordinate client variations when required
* Ensure customer quality control through professional communications, maintaining data entry, and executing report compilation
* Consistently develop thorough knowledge of Metricon products, services, and processes to confidently interact with clients
* Assist with all Customer Support related tasks

**What We Offer**

At Metricon Homes Qld., we value our employees and offer a range of benefits, including:

* A supportive management team that prioritizes employee well-being
* Ongoing learning and development opportunities to help build your skills and reach your potential
* A competitive salary and salary package opportunities
* Attractive housing discounts on our award-winning homes
* 24/7 access to our LifeWorks confidential support program
* Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big name brands

**Requirements**

To be successful in this role, you will need:

* Extensive experience within a Customer Service & Administrative capacity
* Ability to deliver exceptional customer service and build strong relationships
* Strong communication and interpersonal skills
* Intermediate skill level using Microsoft Office
* Ability to work in a time-critical environment
* A great attitude and willingness to learn and develop

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