Customer Experience Specialist
3 days ago
We are seeking a highly skilled Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients.
This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and building strong relationships with internal and external stakeholders.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well in a fast-paced environment. They will also be able to manage multiple tasks and priorities effectively, while maintaining a high level of accuracy and attention to detail.
Key Responsibilities- Manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.
- Provide detailed tracking and reporting on freight movements and deliveries.
- Build and maintain strong relationships with both internal and external customers.
- Perform general office and administration duties, including data entry and maintaining accurate records.
- Collaborate with team members to foster a supportive, harmonious environment.
- Above award salary paid weekly.
- A stable roster to ensure work/life balance.
- Full training and ongoing support to help you succeed in your role.
- Opportunities for career progression and professional development.
- A range of employee benefits and discounts.
We are a dynamic and essential industry leader, committed to delivering exceptional results and exceeding customer expectations.
We value our employees and strive to create a positive, inclusive work environment that fosters growth and development.
- We are looking for someone who is eager to learn and grow in a new career path.
- Previous experience in the transport industry is a plus, but not essential.
- BASIC computer skills, including familiarity with the MS Office suite & Data Entry.
- Strong verbal and written communication with a people-first approach.
- A knack for staying organized and prioritizing tasks.
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