Store Growth Specialist
1 day ago
The Salvation Army Australia is seeking a highly skilled Customer Experience Director to lead our retail sites and deliver an exceptional customer experience. As a key member of our team, you will be responsible for ensuring extraordinary customer service is provided every day, in every interaction.
About Us:
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. Our mission is to make a positive impact on the lives of disadvantaged Australians through various programs and services.
Key Responsibilities:
- Lead, grow, and develop a team of paid employees and volunteers.
- Ensure extraordinary customer service is provided every day, in every interaction.
- Embed exceptional operational and visual merchandise standards.
- Role-model a 'safety first' culture in our stores.
- Plan and manage the financial performance of the store.
- Build and support the volunteer workforce and engage with the local community.
Requirements:
- Previous experience in a similar industry is not essential, but people and team leadership skills are crucial.
- A passion for delivering outstanding results in a complex and rewarding retail environment.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to build relationships.
- Solid technical skills and experience using Workday HCM system.
We Offer:
- NFP salary packaging plus meals and entertainment benefit.
- Health, fitness, and financial discounts/benefits.
- Paid parental leave - 12 weeks.
- Staff store discount.
- Up to 8 weeks leave per year through our purchase leave scheme.
- Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
- Purpose-driven career with positive social and sustainable outcomes.
- Employee Assistance Program - Independent confidential counselling service.
- Opportunity for career development.
- An inclusive culture of dedicated, passionate, and professional team members.
- Chaplaincy services.
- Positively supporting and impacting the lives of others through your career contribution.
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