Store Growth Specialist

1 day ago


Gold Coast, Queensland, Australia The Salvation Army Australia Full time
Unlock Customer Potential as a Customer Experience Director

The Salvation Army Australia is seeking a highly skilled Customer Experience Director to lead our retail sites and deliver an exceptional customer experience. As a key member of our team, you will be responsible for ensuring extraordinary customer service is provided every day, in every interaction.

About Us:
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. Our mission is to make a positive impact on the lives of disadvantaged Australians through various programs and services.

Key Responsibilities:

  • Lead, grow, and develop a team of paid employees and volunteers.
  • Ensure extraordinary customer service is provided every day, in every interaction.
  • Embed exceptional operational and visual merchandise standards.
  • Role-model a 'safety first' culture in our stores.
  • Plan and manage the financial performance of the store.
  • Build and support the volunteer workforce and engage with the local community.

Requirements:

  • Previous experience in a similar industry is not essential, but people and team leadership skills are crucial.
  • A passion for delivering outstanding results in a complex and rewarding retail environment.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to build relationships.
  • Solid technical skills and experience using Workday HCM system.

We Offer:

  • NFP salary packaging plus meals and entertainment benefit.
  • Health, fitness, and financial discounts/benefits.
  • Paid parental leave - 12 weeks.
  • Staff store discount.
  • Up to 8 weeks leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose-driven career with positive social and sustainable outcomes.
  • Employee Assistance Program - Independent confidential counselling service.
  • Opportunity for career development.
  • An inclusive culture of dedicated, passionate, and professional team members.
  • Chaplaincy services.
  • Positively supporting and impacting the lives of others through your career contribution.


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