Practice Director
4 weeks ago
As part of Frontline Health Melbourne, our client's organisation prides itself on delivering exceptional healthcare with a personal touch. Their team of dedicated professionals work to ensure every patient receives unparalleled care in a welcoming and efficient environment. We are seeking a dynamic and forward-thinking Practice Manager to lead and impact our administrative team, supporting our mission of continuing to deliver outstanding medical services.
The RoleAs the Practice Manager, you will be integral in driving our medical centre operations, ensuring that everything runs smoothly behind the scenes. Your leadership will be instrumental in creating a supportive and productive environment for the team and patients. You will have the opportunity to shape the practice's future, implement innovative solutions, contribute to the overall patient experience, and make your mark and impact the company.
Key Responsibilities- Oversee daily operations to ensure the practice runs efficiently and effectively. Manage scheduling, staffing, and patient flow to optimise productivity and service quality.
- Lead, mentor, and support a team of administrative and support staff as well as doctors. Foster a positive work culture, promote professional development, and address any performance issues promptly.
- Coherent in budgeting, financial reporting, and resource allocation. Implement cost-effective measures without compromising the quality of care.
- Enhance patient satisfaction by streamlining appointment processes, handling patient complaints with empathy, and ensuring a welcoming environment.
- Ensure the practice adheres to all healthcare regulations and standards. Manage risk assessments, maintain confidentiality, and implement best practices for safety and compliance.
- Collaborate with medical staff to develop and implement strategic plans aimed at improving practice operations, expanding services, and achieving the organisation's goals.
- Previous experience with GPs and Medicare numbers.
- Proven experience as a Practice Manager or in a similar administrative role within a healthcare setting.
- Strong understanding of medical office procedures and healthcare regulations.
- Exceptional leadership and interpersonal skills with a dynamic insight to problem-solving.
- Proficiency in practice management software and Microsoft Office Suite.
- Financial acumen with experience in budgeting and resource management.
- Excellent communication skills, both verbal and written.
- Ongoing continuous professional development and training.
- Career development opportunities.
- Work alongside and enjoy support from an experienced group of doctors and a strong executive team.
- You will directly impact the business and play a crucial role in shaping the future of our client's practice and the quality of care they provide.
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