Client Support Specialist

6 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $80,000

We're seeking a results-driven professional who excels at providing expert support to national clients.

About the Role

This is an exciting opportunity to leverage your product knowledge and system expertise to resolve client queries efficiently. You'll be working with our range of search-related products, including national, international, and Off-the-Plan solutions.

Your Key Responsibilities
  • Liaise with internal stakeholders and authorities to provide accurate responses to client inquiries.
  • Identify, record, analyse, and verify reported issues, escalating to relevant stakeholders when required.
  • Provide thorough resolutions to clients, explaining reasoning clearly and effectively.
  • Communicate promptly, clearly, and accurately with clients and teams, meeting established service expectations.
  • Maintain and meet national service standards, practices, and KPIs.
About You

You should be highly organised and strategic, planning and prioritising work to ensure efficiency and effectiveness. Excellent communication and interpersonal skills are essential, as you'll be building collaborative relationships with both internal stakeholders and external clients.

What We Offer

You'll have the opportunity to work in a dynamic environment, develop your skills and expertise, and make a real impact on customers' experiences. We offer a supportive and inclusive workplace, with opportunities for growth and development.

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