Careers in Client Support

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000
Job Summary

We are seeking a highly motivated individual to join our Client Success Team as a Specialist. This exciting opportunity allows you to work with existing and new clients, assisting them with their transition to our SMSF, Investment Management, and Corporate Compliance software solutions.

As a Client Success Specialist, you will be responsible for providing exceptional customer service, ensuring a seamless onboarding process for all clients, and working closely with our Account Management and Sales Teams. Your ability to communicate effectively and manage high volumes of sensitive data will be essential in this role.

Key Responsibilities
  • Assist existing and new clients with their transition to our software solutions
  • Provide industry-leading customer service to ensure clients have a positive experience
  • Manage high volumes of sensitive data with discretion and accuracy
  • Facilitate client training sessions on BGL cloud products when required
Required Skills and Qualifications
  • Excellent customer service skills with a client-focused approach
  • Ability to manage high volumes of sensitive data
  • Excellent communication and organizational skills
Benefits
  • Additional annual leave, RDO's + the option to purchase extra leave
  • Hybrid working arrangement for all employees
  • Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
  • Social events including monthly lunches and annual events
  • Health and wellbeing programs / EAP / Flu shots / Run club
What We're Looking For

We take pride in maintaining and continuously improving our culture, which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups, and coffee catch-ups.

Our average employee tenure is sitting at 5+ years, and we have so many exciting things planned for the future. If you're looking for a rewarding career with a company that values its employees, we encourage you to apply.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service and Consulting
  • Industries: Software Development, Information Technology & Services, and Accounting

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