Project Coordinator

4 days ago

West Ryde, New South Wales, Australia Shangri-La Full time

Are you passionate about delivering projects successfully and making a positive impact on our guests? As a Project Specialist at Shangri-La, you will play a key role in contributing to our multilingual Customer Service expanding team.

Job Summary

We are seeking an experienced Project Specialist to join our team. In this role, you will work closely with the Manager to plan and execute projects by providing expertise and best practices. You will be responsible for analyzing project objectives, managing project requirements, communicating project status, and providing post-implementation support.

About Us

Shangri-La is a leading hospitality company with a commitment to excellence and customer satisfaction. We offer a comprehensive benefits package, including a competitive monthly salary, discretionary performance-based bonuses, paid training programs, and opportunities for career development.

Responsibilities
  • Analyze project objectives/needs and manage project requirement-related documentation project-tracking, project resourcing, and budgeting.
  • Manage and communicate project status materials to all participants.
  • Provides post-implementation support.
  • Interacts with business stakeholders and subject matter experts to understand their problems and needs, solve business problems, and design technical solutions.
  • Assists the Project Manager with all necessary tasks related to the project.
  • Working with different Lines of Business to establish and meet business requirements on process improvement opportunities using process improvement tools/methodology.
  • Ability to facilitate and create documentation (e.g., SLA, SOP), flowcharts, diagrams, and presentation decks on findings and process improvement opportunities.
  • Deliver engaging, informative, and well-organized presentations, provide status reports and progress updates as needed, and communicate difficult or sensitive information tactfully.
Requirements
  • Excellent spoken and written English is essential.
  • Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian will be an advantage.
  • At least 2 years of working experience as a Project Specialist, preferably in a call centre environment.
  • Project-related professional certifications are preferred.
  • Computer literate and internet savvy.
  • Result-oriented and passionate about delivering projects successfully.
  • Flexible to changes and has a sense of urgency.
  • Can work under pressure and deliver set goals.
  • Positive work attitude and ability to work in a team environment.
  • Pleasant personality with excellent communication, organization, and analytical skills.
  • Open to Malaysians only.
What's in It for You?
  • A complimentary stay at any of our hotels worldwide.
  • 5-day work week
  • Competitive monthly salary: RM8,000 - RM12,000 per month.
  • Discretionary performance-based bonuses.
  • Paid training programs and opportunities for career development.
  • Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
  • Annual preventive health screening.
  • Attractive perks and benefits.

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