Project Development Specialist

4 days ago


West Ryde, New South Wales, Australia Shangri-La Full time
Shangri-La Project Specialist Opportunity

We are seeking a highly skilled Project Development Specialist to join our team in Malaysia.

About the Role

This is an exciting opportunity to work as a Multilingual Project Coordinator, contributing to the success of our projects. As a Global Service Delivery Expert, you will be responsible for planning and executing projects, providing expertise and best practices, and working collaboratively with our team to achieve company objectives.

Key Responsibilities
  • Analyze project objectives and manage project requirement-related documentation, project-tracking, project resourcing, and budgeting.
  • Manage and communicate project status materials to all participants.
  • Provide post-implementation support.
  • Interact with business stakeholders and subject matter experts to understand their problems and needs, solve business problems, and design technical solutions.
  • Assist the Project Manager with all necessary tasks related to the project.
  • Work with different Lines of Business to establish and meet business requirements on process improvement opportunities using process improvement tools/methodology.
  • Facilitate and create documentation (e.g., SLA, SOP), flowcharts, diagrams, and presentation decks on findings and process improvement opportunities.
Requirements
  • Excellent spoken and written English is essential.
  • Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic, or Italian.
  • At least 2 years of working experience as a Project Specialist, preferably in a call centre environment.
  • Project-related professional certifications are preferred.
  • Computer literate and internet savvy.
  • Result-oriented and passionate about delivering projects successfully.
  • Flexible to changes and has a sense of urgency.
  • Can work under pressure and deliver set goals.
  • Positive work attitude and ability to work in a team environment.
What We Offer
  • A competitive monthly salary: RM 5,000 - RM 6,500
  • Discretionary performance-based bonuses
  • Paid training programs and opportunities for career development
  • Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance
  • Annual preventive health screening
  • Attractive perks and benefits


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