Service Delivery Manager

1 month ago

North Lakes, Queensland, Australia Ozcare Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our Community Care division at Ozcare. As a key member of our team, you will be responsible for the overall management and delivery of health programs and support services to clients in their own homes.

Main Responsibilities:

  • Provide coaching support to employees and volunteers to foster a culture of employee engagement, dynamic communication, and service integration.
  • Coordinate and manage services to deliver a holistic approach to service delivery, focusing on the assessed needs and rights of clients.
  • Monitor the evaluation of service provision through planned reviews and regular needs assessments involving clients, carers, and multidisciplinary teams as appropriate.
  • In consultation with the Branch Manager, ensure client services are provided in an environment of continuous quality improvement, reablement-focused care, support, and innovation.
  • Support the Branch Manager's monthly review with the Business Operations Manager of Branch Operations, ensuring ongoing operational viability.

What You'll Get:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance

Requirements:

  • Tertiary qualifications and/or demonstrated extensive management experience preferably in a community service/health organisation
  • Well-developed understanding of financial management
  • Strong understanding of the Community Care industry and the operational requirements of a Community Care Branch
  • Intermediate to advanced computer skills to ensure ability to use Ozcare's management and Community Care systems
  • Current Queensland Driver's License
  • First aid and CPR certificate required within one month of commencement
  • Proof of immunity, or willingness to become vaccinated against, Measles, Mumps, Rubella (MMR), Varicella (Chicken Pox) & Pertussis (Whooping Cough)
  • Vaccination against Influenza and Covid-19 is strongly recommended
  • Current NDIS Worker Screening Check and Blue Card (Working with Children Check)
  • Current National Police Check, prior to commencement
  • Qualify as Key Personnel

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