Healthcare Customer Service Specialist
2 weeks ago
We are seeking a dedicated professional to deliver high-quality frontline customer service to patients and clients attending our Medical and Surgical Outpatient Departments.
This role supports clinical teams by ensuring the smooth daily operation of clinics, managing waitlists and appointments, and maintaining confidentiality.
The successful candidate will communicate regularly with department leaders to ensure efficient service delivery, uphold health policies and procedures, and contribute to funding model optimization.
- Key Responsibilities:
- Deliver high-quality frontline customer service to patients and clients.
- Support clinical teams in the smooth daily operation of clinics.
- Manage waitlists and appointments.
- Maintain confidentiality.
The ideal candidate will possess strong time management and prioritization skills, as well as a commitment to representing the department with professionalism in both presentation and attitude.
Join a supportive and dynamic healthcare team and make a meaningful impact on patient care.
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