Rental Service Team Member
4 weeks ago
Indie Campers is a leading campervan marketplace dedicated to making road trips accessible to everyone. Our innovative approach and customer-centric philosophy have enabled us to develop a robust booking experience and offer high-quality road trips at affordable prices.
With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. Our diverse range of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
The RoleWe are seeking a travel enthusiast with a passion for guest service to join our team at our Hazelmere - Perth depot. As a key member of our team, you will work closely with our Operations Manager to ensure an exceptional level of customer service, maintain our fleet of campervans in top condition, and resolve any issues that may arise.
Key Responsibilities- Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
- Prepare and clean our campervans to ensure they are always in top condition;
- Maintain our campervans, monitor maintenance and repair needs, and address any issues promptly;
- Register guests, monitor stock, and process payments efficiently;
- Address customer complaints and troubleshoot emergencies in a timely and professional manner.
We are looking for a motivated and organized individual with a strong passion for travel and customer service. Key requirements include:
- Experience in Tourism, Hospitality, Retail, or Rent-a-car (desirable);
- Excellent communication skills and the ability to work directly with customers;
- Eligibility to work in Australia, a valid driver's license, and confidence in driving a campervan;
- Availability to work on weekends and public holidays.
- Be part of a young, fast-growing, and innovative company where you can make a difference;
- Enjoy career development opportunities in Field Operations or transition to an HQ role in Lisbon, Mexico City, or Sydney;
- Benefit from continuous training and coaching to develop your skills;
- Receive a competitive compensation package, including Performance and Referral Bonuses;
- Enjoy free Road Trips to experience Indie firsthand in North America, Europe, and Oceania.
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