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Service Delivery Leader
2 weeks ago
Building strong relationships with clients is at the heart of our service delivery. We're looking for a leader to guide our CX team in achieving this goal.
The Customer Service Team Lead will use their expertise and experience to coach and mentor the CX team, ensuring they have the skills and knowledge needed to deliver exceptional service.
About the RoleThis is a leadership role that requires strong interpersonal and communication skills, as well as the ability to manage and motivate a team.
The successful candidate will handle escalated issues, conduct regular QA checks, and work closely with compliance to ensure all processes are up-to-date.
Key Responsibilities- Lead and develop a high-performing CX team
- Manage escalated issues and support resolutions
- Conduct coaching sessions and provide feedback
- Collaborate with compliance to maintain process excellence
We're looking for someone with:
- 2+ years of experience leading customer-facing teams
- Strong leadership and coaching skills
- Ability to analyze and solve problems
Experience in financial services or related fields is an asset.
