
Hotel Operations Manager
4 days ago
We are seeking a skilled and experienced professional to join our hotel operations team as a Front Office Team Leader.
- Key Responsibilities:
- Maintain high levels of guest satisfaction whilst contributing to the effective operations of the hotel
- Ensure seamless check-in and check-out processes for guests
- Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
- Manage front office staff and ensure they have the necessary tools and resources to perform their duties effectively
- Monitor and maintain accurate records and reports, including guest feedback and room occupancy rates
- Previous experience in front office or related role
- Strong leadership and communication skills
- Ability to work well under pressure and meet deadlines
- Proven track record of improving operational efficiency and reducing costs
- Familiarity with hotel operations software and systems
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a leading hospitality company
- Recognition and reward for outstanding performance
Our hotel offers a range of benefits to its employees, including:
- Complimentary accommodation at our properties worldwide
- Discounted accommodation for employees and their families
- Learning and development opportunities
- Associate rewards and recognition programs
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