Senior Guest Experience Leader

3 weeks ago


Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full time
Job Opportunity

We are seeking a highly skilled Senior Guest Experience Leader to join our team at Belgravia Health & Leisure Group Pty Ltd.

About the Role

This is an exciting opportunity for a motivated individual to lead a high-performing team in delivering exceptional customer service and driving business growth. As the Sales & Guest Experience Manager, you will be responsible for recruiting, training, and developing Guest Experience staff to meet new member and program enrolment sales targets and KPIs.

Key Responsibilities:
  • Meet monthly new member and program enrolment targets and associated KPIs.
  • Maintain NPS and mystery shop scores in line with adopted KPIs.
  • Work with the Centre Manager to implement corrective action plans related to meeting monthly membership and program enrolment targets.
  • Lead by example by providing exceptional customer-centric guest experiences in person and over the phone.
Essential Skills and Qualifications:
  • National Police Check.
  • Working with Vulnerable People.
  • Current CPR Certificate.
  • Legal working rights in Australia.
Company Overview

Belgravia Health & Leisure Group Pty Ltd is part of the Belgravia Health and Leisure Group (BHLG), the fastest-growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are committed to providing a child-safe environment and offer a range of benefits, including competitive salary and opportunities for professional development.



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