Senior Guest Experience Leader
3 weeks ago
We are seeking a highly skilled Senior Guest Experience Leader to join our team at Belgravia Health & Leisure Group Pty Ltd.
About the RoleThis is an exciting opportunity for a motivated individual to lead a high-performing team in delivering exceptional customer service and driving business growth. As the Sales & Guest Experience Manager, you will be responsible for recruiting, training, and developing Guest Experience staff to meet new member and program enrolment sales targets and KPIs.
Key Responsibilities:- Meet monthly new member and program enrolment targets and associated KPIs.
- Maintain NPS and mystery shop scores in line with adopted KPIs.
- Work with the Centre Manager to implement corrective action plans related to meeting monthly membership and program enrolment targets.
- Lead by example by providing exceptional customer-centric guest experiences in person and over the phone.
- National Police Check.
- Working with Vulnerable People.
- Current CPR Certificate.
- Legal working rights in Australia.
Belgravia Health & Leisure Group Pty Ltd is part of the Belgravia Health and Leisure Group (BHLG), the fastest-growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are committed to providing a child-safe environment and offer a range of benefits, including competitive salary and opportunities for professional development.
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Sales & Guest Experience Leader
2 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the RoleAs a Sales & Guest Experience Leader at Belgravia Health & Leisure Group Pty Ltd, you will be responsible for leading a high-performing team to achieve exceptional customer service and sales targets.Key ResponsibilitiesRecruit, train, and develop Guest Experience staff to meet new member and program enrolment sales targets and KPIs.Deliver and...
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Senior Guest Experience Manager
4 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeThe RoleWe are seeking a highly skilled Sales and Service Delivery Lead to join our team at Belgravia Leisure. In this role, you will be responsible for driving exceptional customer service and sales performance across our guest experience teams.You will work closely with our leadership team to develop and execute strategic plans that meet sales targets and...
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Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeAbout the RoleThe Sales & Guest Experience Manager will lead a team of guest experience staff, driving sales growth and delivering exceptional customer service. As a strong people leader, you will be responsible for recruitment, training, and development to meet targets and key performance indicators (KPIs).You will work closely with the leadership team and...
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Sales & Guest Experience Manager
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeThe Sales & Guest Experience Manager will play a key role in promoting aquatic and leisure activities to the community.Key Responsibilities:Recruit, train and develop Guest Experience staff to meet new member and program enrolment sales targets and KPIs.Deliver and drive exceptional customer service and a culture of innovation.Develop and execute plans...
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Customer Experience Director
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeAbout the RoleAs the Sales & Guest Experience Manager at Belgravia Leisure, you will be a key leader responsible for driving exceptional customer service and experience. You will lead a team of Guest Experience staff to meet new member and program enrolment targets, while maintaining high standards of NPS and mystery shop scores.
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Customer Experience Director
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeWe are seeking a Customer Experience Director to lead our team in delivering exceptional experiences for our guests. The role involves developing and executing plans to meet new member and program enrolment targets, as well as maintaining high standards of customer service.Job SummaryThis is an exciting opportunity for a passionate and experienced leader to...
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Customer Experience Director
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Director to lead our Guest Experience team at ACT, Gungahlin Leisure Centre.Job SummaryThe Customer Experience Director will be responsible for delivering exceptional customer service and driving sales growth through innovative strategies and effective people leadership.Key...
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Customer Experience Director
4 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Director to lead our team at the ACT, Gungahlin Leisure Centre. As a key member of our management team, you will be responsible for promoting aquatic and leisure activities to the community, building, developing and leading an enthusiastic team.Key ResponsibilitiesTeam...
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Customer Experience Director
2 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout Belgravia LeisureBelgravia Leisure is a leading health and leisure organisation in Australia and New Zealand, operating over 250 facilities across both countries. With an annual turnover exceeding $180m, we are committed to delivering exceptional experiences for our members and guests.Job SummaryWe are seeking a highly skilled Customer Experience...
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Customer Experience Director
1 week ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout UsBelgravia Health & Leisure Group Pty Ltd is a leading Australian leisure organisation with over $180m in annual turnover.Our VisionWe are committed to delivering exceptional experiences for our members and guests while fostering a culture of innovation and community engagement.The RoleThis is an exciting opportunity to lead a high-performing team as...
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Customer Experience Director
4 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the Role:This is an exciting opportunity to lead a high-performing team at Belgravia Health & Leisure Group Pty Ltd, promoting aquatic and leisure activities in the community.Job Summary:The Sales & Guest Experience Manager will be responsible for recruiting, training, and developing Guest Experience staff to meet sales targets and KPIs. The ideal...
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Customer Experience Lead
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Experience Manager
2 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeJob OverviewWe are seeking an experienced and motivated Sales & Guest Experience Manager to join our team at Belgravia Health & Leisure Group Pty Ltd. This role offers a unique opportunity to lead a high-performing team and drive exceptional customer service.
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Customer Experience Manager
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeJob Description:We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Belgravia Leisure.This is an exciting opportunity for a talented individual to lead the recruitment, training, and development of Guest Experience staff, driving sales targets and delivering exceptional customer service.About the Role:Salary:A...
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Frontline Customer Experience Director
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