Experience Manager for Membership and Guest Services
2 weeks ago
The Sales & Guest Experience Manager will lead a team of guest experience staff, driving sales growth and delivering exceptional customer service. As a strong people leader, you will be responsible for recruitment, training, and development to meet targets and key performance indicators (KPIs).
You will work closely with the leadership team and stakeholders to develop and execute plans that drive business results.
- Meet monthly new member and program enrolment targets and associated KPIs.
- Manage retail budgets and stock control to achieve KPIs.
- Maintain high Net Promoter Score (NPS) and mystery shop scores in line with Belgravia Leisure's adopted KPIs.
- Collaborate with the Centre Manager to implement corrective action plans related to meeting membership and program enrolment targets.
- Set new member and growth targets daily/weekly/monthly in consultation with the Centre Manager.
- Lead by example by providing exceptional customer-centric experiences in person and over the phone to existing and prospective members and guests.
- Process memberships and data entry according to company processes.
- Apply sound cash handling principles and use Point of Sale (POS) systems effectively.
- Create rosters aligned with business budgets and the four principles of time and attendance.
- National Police Check.
- Working with Vulnerable People certification.
- Current CPR Certificate.
- Current First Aid Certificate (Level 2).
- Legal working rights in Australia.
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Senior Guest Experience Manager
1 month ago
Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeThe RoleWe are seeking a highly skilled Sales and Service Delivery Lead to join our team at Belgravia Leisure. In this role, you will be responsible for driving exceptional customer service and sales performance across our guest experience teams.You will work closely with our leadership team to develop and execute strategic plans that meet sales targets and...
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Senior Guest Experience Leader
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeJob OpportunityWe are seeking a highly skilled Senior Guest Experience Leader to join our team at Belgravia Health & Leisure Group Pty Ltd.About the RoleThis is an exciting opportunity for a motivated individual to lead a high-performing team in delivering exceptional customer service and driving business growth. As the Sales & Guest Experience Manager, you...
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Sales & Guest Experience Leader
2 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the RoleAs a Sales & Guest Experience Leader at Belgravia Health & Leisure Group Pty Ltd, you will be responsible for leading a high-performing team to achieve exceptional customer service and sales targets.Key ResponsibilitiesRecruit, train, and develop Guest Experience staff to meet new member and program enrolment sales targets and KPIs.Deliver and...
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Sales & Guest Experience Manager
3 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeThe Sales & Guest Experience Manager will play a key role in promoting aquatic and leisure activities to the community.Key Responsibilities:Recruit, train and develop Guest Experience staff to meet new member and program enrolment sales targets and KPIs.Deliver and drive exceptional customer service and a culture of innovation.Develop and execute plans...
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Customer Experience Director
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Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeWe are seeking a Customer Experience Director to lead our team in delivering exceptional experiences for our guests. The role involves developing and executing plans to meet new member and program enrolment targets, as well as maintaining high standards of customer service.Job SummaryThis is an exciting opportunity for a passionate and experienced leader to...
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Customer Experience Lead
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Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeCompany OverviewBelgravia Leisure is a dynamic company that prioritizes exceptional customer experiences. As a leading provider of leisure services, we strive to deliver innovative solutions that meet the evolving needs of our members and guests.SalaryThe estimated annual salary for this role is around $70,000-$90,000 AUD, depending on experience.Job...
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Experience Manager
2 weeks ago
Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeJob OverviewWe are seeking an experienced and motivated Sales & Guest Experience Manager to join our team at Belgravia Health & Leisure Group Pty Ltd. This role offers a unique opportunity to lead a high-performing team and drive exceptional customer service.
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Customer Experience Director
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Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout the Role:This is an exciting opportunity to lead a high-performing team at Belgravia Health & Leisure Group Pty Ltd, promoting aquatic and leisure activities in the community.Job Summary:The Sales & Guest Experience Manager will be responsible for recruiting, training, and developing Guest Experience staff to meet sales targets and KPIs. The ideal...
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Customer Experience Director
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Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeAbout the RoleWe are seeking an exceptional sales and customer service professional to lead our Guest Experience team at Belgravia Leisure. As a key member of our leadership team, you will be responsible for recruiting, training, and developing staff to meet sales targets and deliver exceptional customer experiences.Key Responsibilities:Meet monthly new...
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Customer Experience Director
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Gungahlin, Australian Capital Territory, Australia Belgravia Leisure Full timeAbout the RoleAs the Sales & Guest Experience Manager at Belgravia Leisure, you will be a key leader responsible for driving exceptional customer service and experience. You will lead a team of Guest Experience staff to meet new member and program enrolment targets, while maintaining high standards of NPS and mystery shop scores.
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Customer Experience Director
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Customer Experience Manager
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Customer Experience Director
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Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full timeAbout Belgravia LeisureBelgravia Leisure is a leading health and leisure organisation in Australia and New Zealand, operating over 250 facilities across both countries. With an annual turnover exceeding $180m, we are committed to delivering exceptional experiences for our members and guests.Job SummaryWe are seeking a highly skilled Customer Experience...
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Customer Experience Director
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