Sales & Guest Experience Leader

2 weeks ago


Gungahlin, Australian Capital Territory, Australia Belgravia Health & Leisure Group Pty Ltd Full time

About the Role

As a Sales & Guest Experience Leader at Belgravia Health & Leisure Group Pty Ltd, you will be responsible for leading a high-performing team to achieve exceptional customer service and sales targets.

Key Responsibilities

  • Recruit, train, and develop Guest Experience staff to meet new member and program enrolment sales targets and KPIs.
  • Deliver and drive exceptional customer service and a culture of innovation.
  • Develop and execute plans through engagement with the leadership team and key stakeholders.
  • Maintain NPS and mystery shop scores in line with adopted KPIs.
  • Work with the Centre Manager to implement corrective action plans.
  • In consultation with the Centre Manager, set new member and growth targets.
  • Lead by example by providing exceptional customer centric guest experiences.
  • Process memberships and data entry in line with company processes.
  • Apply sound cash handling principles and use of Point of Sale (POS) systems.
  • Set rosters in line with business budgets and time and attendance principles.

Requirements

  • National Police Check.
  • Working with Vulnerable People.
  • Current CPR Certificate.
  • Current First Aid Certificate (Level 2).
  • Legal working rights in Australia.

Estimate Salary: AU$65,000 - AU$80,000 per year, depending on experience. The salary range is based on industry standards and takes into account the location and requirements of the role.



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