Strategic Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementationConsultant Full time $90,000 - $120,000
Job Title

A strategic consultant role is available in a workforce management setting.

About the Role

This position involves delivering exceptional implementation and consulting services to clients. You will work closely with project managers, services managers, and the professional services team to guide clients through implementations. Your primary responsibility is to ensure optimal customer success through system utilisation design, configuration, and testing.

You will be responsible for defining project scope, empowering clients through training, creating tailored solutions, conducting rigorous testing, and offering troubleshooting and support. Additionally, you will foster client relationships and document progress.

Key Responsibilities
  • Define Project Scope: Establish clear project objectives, evaluate client needs, and develop comprehensive project plans.
  • Empower Clients Through Training: Facilitate engaging training sessions, share valuable resources, and provide continuous support.
  • Create Tailored Solutions: Personalise Humanforce's WFM platform to align with client-specific requirements.
  • Conduct Rigorous Testing: Validate functionality and ensure seamless integration through thorough testing processes.
  • System Integration Collaboration: Partner with IT teams to seamlessly integrate Humanforce with client systems.
  • Offer Troubleshooting and Support: Address technical issues promptly and provide ongoing assistance to clients.
  • Foster Client Relationships: Cultivate strong partnerships with clients while actively gathering and evaluating their feedback.
  • Document and Report Progress: Maintain detailed documentation and generate insightful progress reports for stakeholders.
Requirements
  • Bachelor's Degree: In a relevant field or equivalent experience.
  • Workforce Management Experience: Proven experience in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems.
  • Data Analysis Expertise: Advanced expertise in data analysis and manipulation within Microsoft Excel.

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