
Senior Client Solutions Specialist
7 days ago
About the Position
The Client Solutions Specialist will deliver high-level solutions and support clients with tailored product demonstrations. The ideal candidate will have experience in requirements gathering for technical and functional specifications to support customers with their customization needs.
- Lead discovery sessions with clients to understand their business requirements and pain points.
- Prepare and deliver technical product presentations and demos, both online and face-to-face.
- Requirements gathering and documentation with customers for modification and customization development.
- Prepare and present product proposals and responses to RFPs.
- Work closely with the product team to ensure proposed solutions can be developed and implemented.
About You
We are looking for an experienced professional who thrives in a dynamic and varied role. Key skills include:
- Ability to effectively communicate technical and business benefits clearly and persuasively to various audiences.
- An analytical thinker with the creativity to develop tailored solutions to address complex problems.
- Previous experience producing specifications for modifications to ERP systems is desirable.
- Customer-centric approach with strong negotiation skills to balance company and client interests.
- Ability to work collaboratively with the sales and product teams to ensure smooth execution of sales processes.
Culture
The culture is supportive, inclusive and progressive. Many members of the team have been with the company for more than 10 years, which speaks volumes about the business and culture.
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