Customer Banking Specialist

3 weeks ago

Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

Delivering Exceptional Customer Service

We are seeking a Customer Banking Specialist to join our team in Cairns, Earlville, or Smithfield. As the public face of CommBank, you will deliver a seamless banking experience to our customers, providing in-depth conversations about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.

Key Responsibilities:

  • Have in-depth conversations with customers about their banking needs
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Educate and demonstrate our in-branch technology and digital banking options to customers
  • Problem solve and provide effective solutions while championing our processes and procedures

Requirements:

  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do
  • Ability to work in a retail environment that's busy and commercially driven
  • A genuine interest in building a career with CommBank

About Us:

As the Retail Banking Services (RBS) team, we deliver a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Why Work with Us:

Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. You'll have the opportunity to work with a diverse range of customers, from individuals to small businesses, and help them achieve their financial goals.

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