Administrative Services Assistant

6 days ago

Wollongong City Council, Australia beBeeSuperannuation Full time $45,000 - $55,000
Job Title: Operational Support Officer

The role involves supporting the delivery of superannuation services through administrative and operational tasks. This includes maintaining adviser records, processing fees according to Apex procedures, and executing ATO-mandated tasks such as Unclaimed Super Monies and Lost Member processing.

Additionally, you will participate in User Acceptance Testing (UAT), support platform enhancements, investigate exceptions, and resolve issues to ensure quality service delivery meets standards.

You will assist in identifying and implementing improvements to processes and systems, support reporting activities, and contribute to service performance assessments.

Key Responsibilities:

  • Maintain accurate and up-to-date records for advisers.
  • Process fees according to established procedures.
  • Execute ATO-mandated tasks including Unclaimed Super Monies and Lost Member processing.
  • Participate in UAT and provide feedback on system enhancements.
  • Investigate and resolve exceptions to ensure timely issue resolution.
  • Assist in identifying and implementing process improvements.
  • Support reporting activities and contribute to service performance assessments.

About Us:

We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We believe that everyone should have the opportunity to succeed regardless of their background, gender, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic responsibilities for dependants, or physical or mental disability.

What We Offer:

We offer a competitive salary package, excellent benefits, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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