Customer Implementation Specialist
1 month ago
About the Role
We are seeking a highly skilled Customer Implementation Specialist to join our Airfreight team in Australia. As a key member of our team, you will be responsible for the end-to-end implementation of clients, working closely with our Business Development and Customer Service Teams to build long-lasting relationships.
Key Responsibilities
- Undergo detailed analysis of each scope of work to identify key operational requirements and address any gaps.
- Provide proactive assistance in the setup and maintenance of all systems during the implementation phase.
- Provide an in-depth handover of each client to the relevant Operations and Account Management teams.
- Monitor the achievement of agreed KPIs and actively seek feedback to improve areas for improvement.
About You
We are looking for a candidate with previous experience in the Freight Forwarding or Supply Chain Industry and excellent customer service skills. You will be highly process-driven and demonstrate a strategic mindset with the ability to balance the needs of customers and Schenker's operational requirements.
What We Offer
- A culture that promotes inclusivity and diversity.
- A hybrid work environment.
- A dynamic and supportive team environment.
- Opportunities for personal development and progression.
- An Employee Assistance Program and discounted medical insurance.
How to Apply
Apply today and take your career to the next level.
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