Clinical Specialist Manager

1 month ago

Melbourne, Victoria, Australia Boston Scientific Full time
About the Role

The Field Clinical Specialist Manager Electrophysiology will lead the day-to-day activities of the Clinical Specialist team in the South, driving clinical excellence through developing the team and responsible for leading, coaching, and developing the team to achieve optimal patient outcomes. The role ensures team members stay up-to-date with industry, competitor, and product knowledge.

Key Responsibilities
  • Support a high-performing team and facilitate a positive, winning spirit, and collaborative culture.
  • Identify and attract Clinical Specialists and support their onboarding into the team and organization.
  • Proactively coach team members in the field and provide constructive feedback, identifying training needs to support and achieve individual and business goals as well as development objectives.
  • Drive positive employee engagement and team culture within the team and across the EP division.
Collaboration and Communication
  • Work collaboratively with Business Development and Sales teams to ensure clinical services and programs are delivered to clinical stakeholders.
  • Arrange, plan, and execute agreed training and proctoring activities.
  • Work as part of a cross-functional team between Sales, Marketing, and Clinical teams to achieve required business outcomes.
  • Create an environment for the team to share knowledge and ideas.
Customer Development
  • Engage customers on product clinical advantage and benefits to patients and offer exceptional clinical and procedural value to drive customer confidence, particularly with new product launches.
  • Provide feedback and contribute to business objectives, contracts, and tenders where appropriate.
Requirements
  • Previous leadership success/experience is highly regarded, however, less experience will be considered for an exceptional candidate.
  • Previous experience in Electrophysiology and Cardiac Rhythm Management is highly desired.
  • Demonstrated commercial track record of success.
  • Proven experience in mentoring and coaching others.
  • Experience in developing a collaborative team environment that displays core values.
  • Ability to plan and prioritize a flexible work schedule.
  • Tertiary qualification in life sciences or business management (desirable).
  • Ability to undertake regular domestic travel (required).
  • Aptitude for acquiring technical knowledge.

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