Academic Support Specialist
3 days ago
We are seeking a highly skilled and dedicated Student Engagement Advisor to join our team. As a key member of our dynamic Student Engagement team, you will play a vital role in providing professional advice and services to students.
- About the Role:
The Student Engagement Advisor will be responsible for responding to student enquiries across various service channels, completing administrative tasks and data entry accurately, and assisting with re-enrolments and course sequence advice. You will also liaise with academic and specialist staff to ensure students receive proper support.
Your Key Responsibilities Will Include:
- Responding to student inquiries via phone, email, or other digital channels;
- Completing administrative tasks, including data entry and record-keeping;
- Assisting with student re-enrolment processes and providing course sequence advice;
- Liaising with academic and specialist staff to provide students with comprehensive support.
About You:
To succeed in this role, you will require exceptional customer service skills, attention to detail, and the ability to work effectively in a team environment. You should also possess excellent communication skills, both written and verbal, and be proficient in using MS Office software. Additionally, experience working in an inbound call centre setting is preferred.
What We Offer:
- A supportive and dynamic team environment;
- Ongoing training and development opportunities;
- A competitive salary package;
- Opportunities for career advancement within our global organisation.
How to Apply:
If you are a motivated and dedicated individual who is passionate about delivering exceptional student experiences, please submit your application, including your resume and cover letter, to us today.
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