Customer Experience Manager

4 weeks ago


Southport, Australia Mazda Full time
About the Position

We are seeking a highly skilled Customer Experience Manager to join our team. This is an exciting opportunity to work with a leading dealership and be part of a growing team.

The successful candidate will be responsible for ensuring every Mazda experience is memorable and our customer experience is maximised. Key responsibilities include coordinating delivery and presentation of new vehicles to our customers, liaising with finance, PD and other departments to ensure delivery deadlines are met, providing comprehensive overview of features and benefits of their new vehicle, and providing ad hoc support as required.

This role requires a strong understanding of how to deliver the Ultimate Customer Experience (UCX), excellent personal presentation, communication abilities and teamwork mindset. Previous experience in a customer facing role and prior experience in a fast paced environment are essential. Any exposure to the automotive industry is advantageous, but not required.



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