Customer Experience Manager

6 months ago

Southport, Australia Synnch Full time

**Are you passionate about delivering exceptional customer experiences and driving customer satisfaction? Do you possess the skills to lead a team and enhance our customer engagement processes? If so, we have the perfect opportunity for you**

About Us:
Synnch is a dynamic and innovative company that values its customers above all else. We're committed to providing top-notch customer experiences, and we're seeking a Customer Experience Manager to join our team and take our customer engagement to the next level.

Position Overview:
As the Customer Experience Manager at Synnch, you will play a crucial role in identifying opportunities for improvement and enhancing customer satisfaction. You'll engage with key accounts and proactively automate customer interactions using our cutting-edge Synnch platform. Your responsibilities will include:
Key Responsibilities:

- Identifying opportunities for improvement to enhance customer satisfaction and experience through the Synnch platform.
- Constantly improving customer success compliance scores for Synnch by servicing both clients and consultants to drive effective use cases.
- Providing feedback to the software development and operations teams to enhance Synnch's functionality and customer satisfaction.
- Establishing and operating systems and project management software to improve customer satisfaction through Synnch enhancements.
- Evaluating internal resources to support scaling and maximizing the integration of third-party software.
- Leveraging AI tools for customer feedback automation and enhancing the customer experience in Synnch.
- Identifying opportunities for impactful customer experience initiatives and managing their delivery.
- Exploring diversified revenue streams and value-added compliance services for Synnch customers.
- Providing analytics to the executive leadership team for data-driven decision-making.
- Managing, motivating, and developing staff involved in customer service.
- Planning and implementing value-added services to ensure customer satisfaction and service quality.

**Requirements**:

- Minimum of 5 years in a Customer Experience Manager role or an equivalent position is mandatory, demonstrating your expertise and effectiveness in the field.
- Strong communication and leadership skills.
- Expertise with CRM software and project management tools.
- Deep knowledge of third-party software integration.
- Familiarity with AI tools for customer feedback automation.
- Excellent analytical and problem-solving abilities.
- International experience is highly advantageous.

How to Apply:
If you're ready to make a significant impact on customer experiences and play a pivotal role in our success, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience.

At Synnch, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $70,000.00 - $85,000.00 per year

**Benefits**:

- Employee mentoring program
- Employee stock purchase plan
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Authorisation:

- Australia (required)

Work Location: In person

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