Customer Service Representative

1 week ago

Lidcombe, Australia Belgravia Leisure Full time
{"Role": "Customer Service Officer", "Responsibilities": "

Our Customer Service Officers are the backbone of our business, providing essential services to our members, casual users, and potential new members in accordance with our established operational routines and procedures.

The primary responsibility of our Customer Service Officers is to deliver exceptional services to our customers, ensuring it aligns with our Mission, Vision, and Values.

  • Provide outstanding customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Offer customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centres services and programs to customers and accept customer bookings and enrolments
  • Develop and maintain good working relationships with customers
  • Promote and exercise good public relations at all times
  • Open and close the centre in accordance with security and safety procedures
  • Availability to work weekends, mornings, evenings, public holidays, and peak periods is essential

Requirements:

  • Positive, friendly, helpful, and energetic work style
  • Computer literacy, familiarity with software packages, and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

Candidates with a friendly attitude and a customer service mindset are encouraged to apply.

", "Key Skills": "

Our ideal candidate will possess:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Knowledge of customer service principles and practices

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.

", "About Us": "

Belgravia Leisure is a leading provider of leisure and recreation services. We are committed to delivering exceptional customer experiences and creating vibrant communities.

", "Contact Us": "

For more information, please contact us at [insert contact information].

", "Disclaimer": "

Belgravia Leisure is an equal opportunity employer. We welcome applications from diverse candidates.

", "Note": "

Please note that only shortlisted candidates will be contacted.

", "Closing Date": "

Applications close [insert date].

", "Application Instructions": "

To apply, please submit your resume and a cover letter outlining your experience and qualifications.

", "Selection Criteria": "

Our selection criteria include:

  • Relevant work experience
  • Customer service skills
  • Communication skills
  • Problem-solving skills

We are committed to selecting the best candidate for the role.

", "Work Environment": "

Our work environment is dynamic and fast-paced. We offer a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for professional development
  • Flexible working hours

We are proud to be an equal opportunity employer.

", "Equal Opportunity Employer": "

Belgravia Leisure is an equal opportunity employer. We welcome applications from diverse candidates.

", "Diversity and Inclusion": "

We are committed to creating a diverse and inclusive work environment. We welcome applications from candidates from diverse backgrounds.

", "Accessibility": "

Our facilities are accessible to people with disabilities. We welcome applications from candidates with disabilities.

", "Language": "

We operate in English.

", "Language Code": "en-US"}

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