Customer Service Representative

2 weeks ago


Lidcombe, Australia Charterhouse Full time
{"Job Title": "HR Customer Service Officer", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an HR Customer Service Officer. This is a great opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers.

Key Responsibilities
  • Manage inbound and outbound calls to paramedics, providing support and guidance as needed.
  • Update internal rostering systems and maintain accurate records.
  • Communicate effectively with staff at all levels of the organization, both in person and over the phone.
  • Coordinate with team leaders to ensure accurate staffing numbers and secure backfills as directed.
Requirements
  • Experience in the health sector, rostering, or call centre environments is highly beneficial.
  • Exceptional phone manner and strong communication skills are essential.
  • Tech-savvy with experience using Excel, Teams, Microsoft Office, and Calendars.
  • Ability to adapt to changing policies and procedures.
  • Strong work ethic and ability to take initiative in quieter periods.
  • Reliability, punctuality, and availability for required rostered hours are must-haves.
About the Role

This is a contract role, requiring candidates who can hit the ground running, are calm under pressure, and able to adapt quickly in a new environment.

We are looking for a candidate who is highly driven, organized, and customer-focused to join our team.

This is a great opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers.

", "Company": "Charterhouse"}

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