Customer Service Team Leader

2 weeks ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary Day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

Reporting to the Customer Experience Manager, you will lead and develop a team of Customer Service Representatives that continually exceed our customers’ expectations and always strive for service excellence.

Your key responsibilities will include the following:

- Monitoring the changing service needs and identify areas for improvement
- Developing and supporting a team delivering front line customer service
- Ensuring key performance indicator targets are being met
- Reviewing and resolving customer escalations
- Supporting and implementing process improvement to increase efficiencies within the team
- Evaluating and mentoring team members on overall performance
- Setting and communicating daily priorities for the team, while ensuring daily checklists are being actioned in accordance with customer service’s SLAs and KPIs
- Uses customer service data to bring forward ideas to improve customer experience and process improvement
- Conduct training needs analysis and gap analysis for the teams and liaise with the learning and development team to create training programs and develop plans for progressing competency

**More about you**

You are a natural leader with a real passion for the customer experience. To succeed in this role, you will demonstrate the skills below:

- Demonstrated experience in managing a team in a high-volume and fast paced customer service environment
- Proven leadership and coaching experience
- Previous Work Force Management (Highly Regarded)
- Experience in managing a multi-channel contact centre is essential, such as Genesys.
- An authentic leader who motivates through creativity, consultation and learning
- Exceptional attention to detail, problem solving and process improvement skills
- A high level of self-motivation and passion for innovative results
- Strong internal and external influencing skills
- Exceptional time management skills with the ability to juggle conflicting priorities in a demanding environment
- Thrive under pressure and deadline driven
- Strong communication and interpersonal skills with the ability to engage with key stakeholders to influence sound business decisions
- Strong numerical, verbal and written communication skills
- Advanced computer literacy including the ability to champion new CRM systems

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self-Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $15 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 500 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you

  • Customer Service Team Leader

    1 month ago

    Lidcombe, Australia 'COS Full time

    **We are seeking a Customer Service Team Leader who is passionate about providing excellent customer experience and continuous service improvement, this is the role for you!** - ** Deliver best practice customer experience**: - ** Play a part in one of the industry’s largest Omni-Channel Contact Centres**: - ** Forward thinking and innovative culture,...

  • Customer Service Team Leader

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    **We are seeking a Customer Service Team Leader who is passionate about providing excellent customer experience and continuous service improvement, this is the role for you!** - ** Deliver best practice customer experience**: - ** Play a part in one of the industry’s largest Omni-Channel Contact Centres**: - ** Forward thinking and innovative culture,...

  • Customer Service Team Leader

    2 weeks ago

    Lidcombe, Australia 'COS Full time

    We are seeking a Customer Service Team Leader who is passionate about providing excellent customer experience and continuous service improvement, this is the role for you- Deliver best practice customer experience: Play a part in one of the industry's largest Omni-Channel Contact Centres:- Forward thinking and innovative culture, vibrant and...

  • Customer Service Team Leader

    2 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars...

  • Computer Technician

    1 week ago

    Lidcombe, Australia Leader Computers - NSW Branch Full time

    Leader Computers is one of Australia's fastest growing National ICT Distributors and Manufacturers. Leader is Australia's largest PC and server manufacturer The Role Reporting to Senior Management the duties include: - Warranty Repairs of PCs, Notebooks & Servers - Most Repairs are carried out in the office but also onsite will also required. - Assist...

  • Computer Technician

    2 weeks ago

    Lidcombe, Australia Leader Computers - NSW Branch Full time

    Leader Computers is one of Australia's fastest growing National ICT Distributors and Manufacturers. Leader is Australia's largest PC and server manufacturerThe RoleReporting to Senior Management the duties include:Warranty Repairs of PCs, Notebooks & Servers Most Repairs are carried out in the office but also onsite will also required. Assist Sales team with...

  • Administrative Assistant

    2 months ago

    Lidcombe, Australia Leader Computers - NSW Branch Full time

    About Us: Leader was founded in 1996 as an importer of dial-up modems and has since grown to establish a national footprint, with 5 branches and over 200 employees. We have partnered with 70+ leading global manufacturers, acquired two national competitors, and are proud to be both a Microsoft Indirect CSP and Tier 1 Telco Carrier. As the value-added...

  • Transport Team Leader

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    **Keen to work for a great Aussie company?** **Seeking experienced Transport Operations Team Leader to join our busy Sydney Distribution Centre. Due to continued growth, scope and diversity of our service offer, an exciting opportunity exists to join one of Australia’s high growth private businesses.** **Immediate Start Available**: - ** Co-ordinate and...

  • Administrative Assistant

    2 weeks ago

    Lidcombe, Australia Leader Computers - NSW Branch Full time

    About Us:Leader was founded in 1996 as an importer of dial-up modems and has since grown to establish a national footprint, with 5 branches and over 200 employees. We have partnered with 70+ leading global manufacturers, acquired two national competitors, and are proud to be both a Microsoft Indirect CSP and Tier 1 Telco Carrier. As the value-added...

  • Customer Service Representative

    5 days ago

    Lidcombe, Australia Kennedy Reid Full time

    A global leader in sustainably moving goods - Fantastic, supportive team with WFH Flexibility! - Close to Public Transport and Onsite Parking **THE COMPANY** Our client, a global leader in sustainably moving goods, partners with over 250,000 supply chains across the Globe and plays a crucial part in connecting people and businesses to our everyday life's...

  • Transport Team Leader

    2 weeks ago

    Lidcombe, Australia 'COS Full time

    Keen to work for a great Aussie company?Seeking experienced Transport Operations Team Leader to join our busy Sydney Distribution Centre. Due to continued growth, scope and diversity of our service offer, an exciting opportunity exists to join one of Australia's high growth private businesses.Immediate Start Available:- Co-ordinate and manage driver runs...

  • Sales - Team Leader

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars...

  • Warehouse Team Leader

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars...

  • Customer Service Representative

    2 weeks ago

    Lidcombe, Australia Kennedy Reid Full time

    A global leader in sustainably moving goods Fantastic, supportive team with WFH Flexibility Close to Public Transport and Onsite ParkingTHE COMPANYOur client, a global leader in sustainably moving goods, partners with over 250,000 supply chains across the Globe and plays a crucial part in connecting people and businesses to our everyday life's essentials....

  • Team Leader

    2 weeks ago

    Lidcombe, Australia The Co-Group Limited Full time

    About UsThe Co-Group is a growing charitable, not-for-profit (NFP) organisation which offers opportunities for support workers to provide care for clients that include in-home supports, group homes, and day centres in the disability and aged care industry. The Co-Group employs a multicultural and diverse workforce including visa holders.Benefits Flexible...

  • Contract Pricing Team Leader

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars...

  • Pm Team Leader

    4 weeks ago

    Lidcombe, Australia Step In Recruitment Full time

    **LOOKING FOR A NEW MEMBER TO JOIN OUR GROWING WAREHOUSE AS A PM TEAM LEADER** - Wanting a permanent position - Able to work on a rotation PM shift (12pm, 4pm and overnight) - Able to work 5-6 days - Must be able to oversee the day to day operations - A good understanding of fresh produce and multi drops - Ability to lead a team of 15 - Great attention to...

  • Customer Service Officer

    1 week ago

    Lidcombe, Australia Tassal Full time

    This is a fast-paced role that is essential in ensuring that we deliver an exceptional experience for our customers. You will be responsible for dealing with internal and external customers each day. With our in-depth onsite training you will be able to confidently deal with any problems that may arise in relation to your customers. In this role you...

  • Customer Service Officer

    2 months ago

    Lidcombe, Australia Tecside Full time

    Our client is a National leader in the Steel Manufacturing industry with service centres and factories all across Australia. Due to growth, their **Lidcombe **branch are in need of a Customer Service Officer to join their team in either a full time or casual capacity. **What your new role will look like**: - In person and over the phone customer service -...

  • Customer Service Officer

    1 day ago

    Lidcombe, Australia Tecside Full time

    Our client is a National leader in the Steel Manufacturing industry with service centres and factories all across Australia. Due to growth, their **Lidcombe **branch are in need of a Customer Service Officer to join their team in either a full time or casual capacity. **What your new role will look like**: - In person and over the phone customer service -...